Return Policies
- Within 30 days
of the receipt of your order, you may return:
- Any item in
its original condition that either did not fit or you do not
like, is a core return, or was damaged in transit. The item
cannot be disassembled or damaged by incorrect installation. We
are in no way responsible for installation errors.
- Electrical
parts are not returnable if plugged in or connected to a power
supply, or unsealed for ANY reason. This includes, but is not
limited to electric motors, electronic speed controllers, all
switches of any type, solenoids and relays, electronic
circuitry, charge indicators, battery chargers, gauges, horns,
speedometers, diodes, coils, ignitors, voltage regulators, and
starter/generators, unless covered by a expressed written
manufacturer's warranty. We extend no warranty on electrical or
electronic components beyond the manufacturer's own written
factory warranty.
- You have 30 days
to send back the product for a refund. If you would like to return
a product within 30 days you WILL be charged a restocking fee
of 25% of the cost of the item. After 30 days all products are not
returnable.
- Returned
product(s) must be boxed with the sufficient packing to protect
the contents. Products damaged due to your poor packing will NOT
be accepted for credit or refund.
- If your package
arrives damaged, report it to the Delivery Service immediately or
refuse delivery of the package. If the carrier has damaged the
package in transit, they are liable and will return the package to
us at no cost to you. If the package appears to be intact, but an
item inside has been damaged during transit, you have three
business days to report it to us so that we can file a damage
report.
- Include your
name, address, daytime phone number and order number (if you know
your order number) along with the original credit card number. If
you would like to call us with your credit card number that will
be ok. We DO NOT keep credit card numbers on file. If you ordered
the wrong product by mistake please let us know what product you
would like to have in exchange or if you prefer a credit or
refund. There are NO cash refunds and credit refunds will only be
made to the card account for the original purchase.
- You may send the
package back either via US Mail, UPS, or Federal Express.
Whichever one is convenient for you. Please send back via ground
service.
- Once we receive
the return, we will then process the return and promptly issue a
credit or refund. We will not ship a replacement part before
receiving the returned part. Any part returned will be subject to
inspection to determine refund amount for merchandise. This amount
may be less than the original payment based on condition of the
items returned.
- Electrick
Motorsports Inc. is not responsible for ANY labor costs which
occur as the result of the installation of the wrong or defective
parts or correct parts installed in a manner other than consistent
with the instructions in the appropriate service manual.
- If you received
the wrong product, contact us and we will issue an RMA number.
Returns will not be accepted without an RMA number.
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